Best Virtual Assistant which can ever assist
Luma is the best Virtual Assistant Tool. We can use it in any large or small scale industry in the marketing business and getting in touch …
Overview
What is Luma?
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.
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Pricing
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What is Luma?
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Luma?
Luma Video
Luma Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(10)Reviews
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March 21, 2022
With Luma, our customers feel better served
Thanks to this software we have had a better response capacity with our clients since we attend to their demands in record time. The customer will always be attended to, 24 hours a day, 7 days a week, making the agents attend to customers with urgent calls and the usual answers are answered automatically with Luma.
- It has different automation tools such as answers to frequently asked questions.
- Understands and responds naturally to customers, making communication more fluid and efficient.
- It has integration with social networks such as Facebook, Skype, and WeChat among others.
- Setting up the software was very difficult as well as installing the configurations.
- The fact that it does not allow integration with customer service platforms is frustrating.
- It is hard to adapt to the program, I wish it was much more intuitive, so you would get much more out of it from the beginning.
- It has artificial intelligence, which does not need the customer to mention any keyword because it understands perfectly the flow of the conversation to give an answer.
- The use of frequently asked questions allows customers to find a solution quickly, without the need for a human agent.
- The integrations with different communication channels allow all our customers to be well attended.
- It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
- The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.